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Do you have a question about our collection? Then get in touch with us.
FAQs
What kind of leather do we use?
We use vegetable-tanned goat leather, tanned in Europe. The hides come from France.
How do I clean and care for my BRANMARK handbag?
Think of leather as your own skin: when it gets dry, it needs care. We recommend leather lotion, specially developed for our handbags. Available soon.
We offer an in-house restoration service for authentic BRANMARK handbags that are damaged or just need a refresh after years of use.
How do I request leather samples?
If you have difficulty choosing a colour, request here our leather samples.
How much does a bag weigh?
A bag weighs about 680 grams. In each product profile, you will find the other details of an item below the product description.
Is everything really handmade?
Yes, every BRANMARK handbag is made in our own workshop with the best materials from around the world.
How long does it take to make a BRANMARK handbag?
If we do not have an item in stock and it still needs to be handmade, our production time is around 8-12 weeks, which can vary depending on the availability of the leather and other materials.
Do our products come with a warranty?
Yes, there is a guarantee on our workmanship. At BRANMARK, we guarantee that our products are made to last. Should anything happen to your handbag, we will do our best to resolve your situation. However, we cannot give a guarantee on hardware. Please therefore observe the following advice. Hardware of a BRANMARK handbag must not come into contact with damaging surfaces. Furthermore, avoid all types of liquids and especially hand cream and hand lotion on hardware and leather. Superficial dirt can be wiped off with a soft dry cloth, without rubbing or scrubbing hard.
Can I also order a handbag in a different colour?
Not at the moment, but we do our best to make certain changes upon request. Please note that any product falling under this category may be subject to additional charges and longer production time. Please also note that any bag specially made or personalised on request is considered a final sale, non-refundable. Want to order a handbag in a different colour? Please contact us [email protected].
Is value-added tax (VAT) included in the price?
All prices on our site include VAT.
Do you offer free shipping and returns?
BRANMARK offers free shipping within the EU for orders under €500. EU shipments for orders over €500 are insured and sent with a digital receipt code. The cost of this is for you, the customer, and is €16.50. Shipments outside the EU are determined per order. Return shipments are at your expense.
How can I track my order?
Once your order is complete and ready to ship, you will receive a confirmation email from us with the tracking information. You can check the status of your order by visiting PostNL with your tracking number.
Having trouble opening your account?
Click here To reset your password, enter the e-mail address you used to create the account. Did you sign in as a guest to make your purchase? Then create a new account . Still having trouble opening your account? Then please contact us.
How do returns and exchanges work?
If you wish to return an item, please contact us within 7 days of receipt. Returns can only be made provided the product has not been used or worn in any way. Please pack the item securely in the original box and packing materials. Returns that are not received correctly will be refused.
If you have any questions about a return, please contact us.